Returns & Exchanges
At Ivy Beauty, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unused condition.
Initiate Your Request
Log in to your Ivy Beauty account and select the order you wish to return to receive a unique return authorization number.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags and seals are intact to qualify for a full refund.
Ship the Package
Affix the prepaid shipping label provided in your portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing