Frequently Asked Questions
Everything you need to know about shopping with Ivy Beauty.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your beauty products cruelty-free?
Yes, Ivy Beauty is committed to ethical sourcing. We only partner with brands that are 100% cruelty-free and do not test on animals.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer samples with purchases?
We love letting you try new things! Every order over $50 includes two complimentary deluxe samples of our best-selling skincare or makeup products.